Frequently asked questions
How long will it take to get my order after it ships?
At Al's Creations, we strive to ensure prompt delivery of all our orders. Once your order has been shipped, the estimated delivery time will depend on your location and the shipping method selected at the time of purchase. Typically, orders within the contiguous United States will arrive within 3-5 business days, while international orders may take 7-14 business days for delivery. Please note that these are estimated delivery times, and actual delivery may vary based on unforeseen circumstances such as customs delays or extreme weather conditions. Rest assured, we work tirelessly to provide accurate and efficient shipping services to get your order to you as quickly as possible. If you have any concerns about the status of your shipment, please don't hesitate to contact our customer service team for assistance.
What payment methods do you accept?
At Al's Creations, we accept a variety of payment methods to make your shopping experience as convenient as possible. We proudly accept all major credit cards including Visa, MasterCard, American Express, and Discover. In addition to credit cards, we also accept payment through PayPal, Apple Pay, and Google Pay. For our customers' peace of mind, all transactions made on our website are processed securely to ensure the safety of your personal and financial information. If you have any questions or concerns about payment methods, please feel free to reach out to our customer service team for assistance.
Do you offer gift wrapping services?
Yes, at Al's Creations, we offer gift wrapping services for all of our products. When placing an order on our online store, you will have the option to select gift wrapping at checkout. Our expert team will carefully and beautifully wrap your item in high-quality, coordinating wrapping paper, and add a personalized note if desired. We understand the importance of presenting gifts in a thoughtful and attractive manner, and we are dedicated to providing a seamless and enjoyable gift-giving experience for our customers. Whether it's for a special occasion or just a simple surprise, our gift wrapping services add an extra touch of care and attention to your purchase from Al's Creations.
How can I contact customer support at Al's Creations?
At Al's Creations, we are committed to providing excellent customer support. You can reach our customer support team via email at support@alscreations79@gmail.com or by phone at 334-922-0399. Our customer support representatives are available from Monday to Friday, 9am to 5pm, to assist you with any inquiries, order assistance, or product information. Additionally, you can also connect with us on our social media channels for real-time assistance and updates on our latest creations. We strive to ensure that your experience with Al's Creations is always positive, and our dedicated customer support team is here to help with anything you may need.
Shipping Policy
Welcome to Al's Creations & Designs! We are committed to providing you with high-quality, customized tumblers, pillows, blankets, and memorabilia. We understand how important it is for your items to arrive quickly and in perfect condition. We offer fast and reliable shipping options to meet your needs. Our packaging is designed to protect your items during transit, and we take great care in ensuring that your order arrives in the best possible condition. Shipping costs vary depending on the size and weight of your order, as well as your location. Please see our checkout page for more information.​Please note that customized footwear orders may take up to 2- weeks to arrive. All other customized orders should arrive within 7-10 business days. We take great care in ensuring that your customized items are made to your exact specifications and shipped to you as quickly as possible. If you have any further questions or concerns, please do not hesitate to reach out to us. We are always happy to help!
Return
&
Exchange Policy
At Al's Creations & Designs, we take pride in providing personalized crafts that are unique to you. We understand that customized items are made to your exact specifications and cannot be returned after mockups have been approved, unless there is an error on our part. We apologize for any inconvenience this may cause. All custom orders are final sale, and we do not offer returns or exchanges.​However, we are committed to ensuring that you are satisfied with your purchase. If you have any questions or concerns regarding your custom item, please reach out to us and we’ll do our best to assist you. In case of an error on our part, we will make sure to rectify it as soon as possible.​Please note that we do not offer returns or exchanges for custom orders. However, if the item is damaged during shipping or if there is an error on our part, we will be happy to exchange it for you. Please reach out to us within 5 business days of receiving the item, and we will work with you to ensure that you are happy with your purchase.
Tumbler/Mug Care
We want your sublimation tumblers and mugs to last a long time, so we've included a care card with your purchase. It is important to follow the care instructions to ensure your tumbler/mug stays in optimal condition. Remember to hand wash only, avoid extreme heat, and do not freeze, soak, or drop. We appreciate your business and are committed to providing you with quality products and excellent service at Al's Creations & Designs.
Apparel Care
At Al's Creations & Designs, we want to make sure that your sublimation apparel last as long as possible. Please follow our apparel care instructions for the best results. Turn your apparels inside out before washing them in cold water, and do not use bleach or fabric softener. To avoid damage, do not dry clean or iron your apparels. Instead, tumble dry them on low heat or hang them to dry. Thank you for choosing Al's Creations & Designs for your crafting needs.
Blanket Care
At Al's Creations & Designs, we want to ensure that you enjoy your Sublimation Blanket for years to come! To care for your blanket, simply machine wash it on a cold setting and avoid using bleach or fabric softener. Do not dry clean the blanket or try to iron it. Instead, tumble dry it on low heat or hang it to dry. Thanks for trusting us to provide you with lasting, high-quality crafting products!